REFUND POLICY

Buyer has the rights to cancel certain sales without any penalty prior to midnight of the ten (10) working days following the transaction (date of purchased). This provision covers one hundred percent (100%) conditional money back guarantee on machines to all customers. In addition, the distributor must orally inform the purchaser of the ten (10) working days cooling-off period right to cancel at the time purchaser signs the contract of sales or purchases the goods. Prior to the completion of any sale, the purchaser is required to acknowledge his/her ten (10) working days right of cancellation during the ten (10) working days cooling-off period.

Enagic® shall proceed with the cancellation and refund regardless of any reason providing the following steps and conditions are met:

  • Purchaser has acknowledged and decided to maintain his/her rights by delaying the collection or delivery of the machine till the eleventh (11th) working day;
  • No machine may be released or delivered within ten (10) working days period; and
  • Purchaser is required to notify Enagic® (Malaysia) Sdn Bhd via email to malaysia-sales@enagic.com within ten (10) working days from the date of purchased.

The refund will fall into Category B under below circumstances:

  • Cooling-off period indicates that the ten (10) working days right of cancellation shall expire by default on the eleventh (11th) day.; or
  • Purchaser has agreed to rescind and waive his/her rights by instructing Enagic® to release or deliver the machine within the ten (10) working days period.

Enagic® offers hundred eighty (180) days, ninety-five percent (95%) conditional money back guarantee on machines to all customers from the date of purchased. Each Enagic® distributor is bound by his/her Distributor Agreement and the Policies and Procedures to honor this guarantee. Prior to the completion of any retail sale, a distributor must make a verbal disclosure of the rights to cancel.  It is purchaser’s responsibility to bear any additional fee and/or cost for the return of the machine. Purchaser is responsible to return the product safety and securely to Enagic®.

Enagic® shall proceed with the cancellation and refund regardless of any reason providing the following steps and conditions are met:

  • Purchaser is required to notify Enagic® (Malaysia) Sdn Bhd via email to malaysia-sales@enagic.com within hundred eighty (180) days from the date of purchased; and
  • Machine needs to be received by Enagic® within hundred eighty (180) days from the date of purchased after instructed by Enagic® (Malaysia) Sdn Bhd.

Enagic® will not refund, to any distributor if the conditions of the rule above are not met and should there is any indication that shows the following:

  • Protective Seal has been altered, removed and nullified by opening the box;
  • Machine has been used;
  • There are scratches, marks or blemishes on the items;
  • There are lost or stolen parts;
  • Damages due to personal use, misuse or negligence; and
  • Machine received not in its original packing without its accessories, warranty card and its manual.

Enagic® distributor shall lose all the privileges, no longer entitled and eligible for any commission, bonus or prize once the cancellation request that have been accepted and processed. He/She is prohibited to advertise, sell or promote the Enagic® products or purchase product from Enagic® and shall have to wait for six (6) months before he/she may enroll again as Enagic® distributor, either as an individual or a corporation.

Enagic® distributor is required to obtain authorization before returning any machine to Enagic®. Purchaser is required to notify Enagic® (Malaysia) Sdn Bhd via email to malaysia-sales@enagic.com . Any package received by Enagic® without authorization and clear identification will be refused.

  1. Refund will take approximately thirty (30) days to be completed from the date of receipt of the authorized merchandise.
  2. Refund will be issued in the same manner that the payment was received. Reimbursement will be issued to the same credit card account as it was used initially to make the purchase and for any fund transfer and payment via cash deposit machine (CDM), Enagic® Accounts Department shall request bank information to do the transfer.
  3. Repayment of commission and bonuses need to be made accordingly by the sponsor and upline(s) once the cancellation request has been received. Enagic® shall proceed with the refund towards the purchaser once the sponsor and upline(s) has done the repayment of commission and bonuses.

Enagic® at any time shall not accept product exchanges from distributors.